Question

Portal Case Messages not visible to internal users and vice versa in version 8.0.8

17:27 May 17, 2023

Hi,

I am using Case section for portal users but the messages posted by portal users in a case are not being visible to the Studio users, also the messages being posted by studio users are not visible to internal portal users.

Also, the UI for both Portal and Studio users are different.

Appreciate the help.

File attachments

Internal case.png

portal case.png

3 comments

Bogdan

10:49 May 18, 2023

Hello,

Currently, Freedom UI is not supported for Customer Portal, but we already have a registered task for the R&D team in regard to this question.

We have linked this post to the beforementioned R&D task to expedite the implementation process.

Janhavi Tanna

10:55 May 18, 2023

Bogdan,

Thanks for the reply,

Can you please suggest any workaround/solution that can be used to achieve the above mentioned functionality?

Bogdan

10:59 May 18, 2023

Janhav,

Unfortunately, there is no workaround for now.

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