Hi !
Is there any way to change the default value when someone makes a call from "incoming" to "outgoing"?
We almost always make outgoing calls and sometimes we forget to change that and we can't change it afterwards..
Like
Hello Julien,
I have the steps to change this default to outgoing here: https://customerfx.com/article/setting-the-default-call-direction-to-ou…
Ryan
Hello Julien,
I have the steps to change this default to outgoing here: https://customerfx.com/article/setting-the-default-call-direction-to-ou…
Ryan
Dear Julien,
It's also possible to change it in Creatio UI.
In order to change, please follow to Advanced Settings, create a replacing module for Activity object and change the default value for Call Direction column in it to Incoming. 
Kind regards,
Roman