Question
TimeLine
marketplace
marketing-record-types-timeline
7.16
Marketing_Creatio

Timeline content dissapears after install https://marketplace.creatio.com/template/marketing-record-types-timeline

Julio.Falcon_Nodos
21:04 Nov 23, 2020

Hello colleagues

 

We install https://marketplace.creatio.com/template/marketing-record-types-timeline today and after it get NOTHING on Timeline tab, please see at https://prnt.sc/vojm67

 

I uninstall the package and continue having no Timeline content, please your help. I also close the session, clear cache, but nothing, no Timeline ☹

 

How can I restore my Timeline content?

 

Thanks in advance

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4 comments
Ryan Farley
22:56 Nov 24, 2020

Hi Julio,

I've not used that marketplace add-on, so only guessing, but since the UI isn't even loading on the timeline tab, I would assume there is an error occurring in the client-side code. If you open the browser dev tools is there an error that shows in the console or on the network tab? If so, that might help track down the issue.

Ryan

Julio.Falcon_Nodos
23:03 Nov 24, 2020

Ryan Farley,

Thanks Ryan, yes it give an error. Also, I reported to Creatio support, because at this time I uninstall the add-on and continue having no Timeline. Here is the error I get on console

performanceLogger.js:346 GET https://nodos-cl.creatio.com/0/Nui/Terrasoft/EsqTimelineDataProvider.js?_dc=1606251564623 404
XMLHttpRequest.send @ performanceLogger.js:346
(anonymous) @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
O.i.<computed> @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
loadScriptFile @ all-combined.js:6
require @ all-combined.js:6
syncRequire @ all-combined.js:6
(anonymous) @ all-combined.js:6
instantiate @ all-combined.js:6
(anonymous) @ all-combined.js:6
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49
Terrasoft.each @ all-combined.js:36
_initDataProviders @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49
init @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49
initDataStorage @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
e @ all-combined.js:41
(anonymous) @ all-combined.js:41
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
requirejs @ require.js:1803
Terrasoft.require @ all-combined.js:41
requireDataProviders @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
e @ all-combined.js:41
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
e @ all-combined.js:41
callback @ all-combined.js:6
initialize @ _bundle_6.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:38
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
e @ all-combined.js:41
callback @ all-combined.js:6
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
(anonymous) @ all-combined.js:41
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
requirejs @ require.js:1803
Terrasoft.require @ all-combined.js:41
initTimelineFiltersProfile @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
e @ all-combined.js:41
Terrasoft.chain @ all-combined.js:41
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
callback @ all-combined.js:6
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
e @ all-combined.js:41
callback @ all-combined.js:6
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
querySysSettings @ all-combined.js:41
initGoogleTagManager @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
e @ all-combined.js:41
callback @ all-combined.js:6
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
callback @ all-combined.js:6
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
(anonymous) @ all-combined.js:41
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
requirejs @ require.js:1803
Terrasoft.require @ all-combined.js:41
requireProfile @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
initializeProfile @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
e @ all-combined.js:41
Terrasoft.chain @ all-combined.js:41
init @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
callParent @ all-combined.js:6
init @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:28
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:28
tryReturnCache @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:33
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:33
(anonymous) @ all-combined.js:41
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
requirejs @ require.js:1803
Terrasoft.require @ all-combined.js:41
getSchema @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:33
build @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:33
generateSchemaStructure @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:28
init @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:28
fn @ core-base.js:110
safeExecute @ core-base.js:904
initModule @ core-base.js:107
_processModule @ core-base.js:210
(anonymous) @ core-base.js:305
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
createModuleInstance @ core-base.js:304
(anonymous) @ core-base.js:411
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
(anonymous) @ core-base.js:409
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
loadModule @ core-base.js:408
injectedSandbox.loadModule @ core-base.js:682
loadModule @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
callModelMethod @ all-combined.js:41
(anonymous) @ all-combined.js:41
fire @ all-combined.js:6
continueFireEvent @ all-combined.js:6
fireEventArgs @ all-combined.js:6
fireEvent @ all-combined.js:6
onOwnerCtAfterRenderOrAfterRerender @ all-combined.js:41
fire @ all-combined.js:6
continueFireEvent @ all-combined.js:6
fireEventArgs @ all-combined.js:6
fireEvent @ all-combined.js:6
onOwnerCtAfterRenderOrAfterRerender @ all-combined.js:41
fire @ all-combined.js:6
continueFireEvent @ all-combined.js:6
fireEventArgs @ all-combined.js:6
fireEvent @ all-combined.js:6
render @ all-combined.js:41
setVisible @ all-combined.js:41
setControlPropertyValue @ all-combined.js:41
c @ all-combined.js:41
T @ all-combined.js:21
g @ all-combined.js:21
h @ all-combined.js:21
c.trigger @ all-combined.js:21
set @ all-combined.js:21
set @ all-combined.js:41
callParent @ all-combined.js:6
set @ all-combined.js:41
activeTabChange @ _bundle_7.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:5
callParent @ all-combined.js:6
activeTabChange @ _bundle_7.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:5
callParent @ all-combined.js:6
activeTabChange @ _bundle_5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:35
callModelMethod @ all-combined.js:41
(anonymous) @ all-combined.js:41
fire @ all-combined.js:6
continueFireEvent @ all-combined.js:6
fireEventArgs @ all-combined.js:6
fireEvent @ all-combined.js:6
setActiveTab @ all-combined.js:41
onTabClick @ all-combined.js:41
eval @ VM9367:7
k @ all-combined.js:6
value @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
value @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
value @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
p @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
h @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
Show 53 more frames
VM4677:3 Uncaught TypeError: c is not a constructor
    at eval (eval at getInstantiator (all-combined.js:6), <anonymous>:3:8)
    at Object.instantiate (all-combined.js:6)
    at Object.create (all-combined.js:6)
    at i.<anonymous> (_bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49)
    at Object.Terrasoft.each (all-combined.js:36)
    at i._initDataProviders (_bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49)
    at init (_bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49)
    at initDataStorage (_bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45)
    at i.<anonymous> (_bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45)
    at e (all-combined.js:41)

 

Alexander Demidov
12:29 Nov 27, 2020

Hi Julio,

Did you tweak any other settings in Timeline (such as adding info about other Creatio objects)? Or did any errors occur when compiling Creatio?



I have reproduced your case, but Timeline has been successfully restored after uninstalling the package. That's why we need more information to investigate this error.



I have forwarded your initial issue with Timeline to the responsible team.



Sorry for the inconvenience. 

Julio.Falcon_Nodos
23:43 Nov 30, 2020

Alexander Demidov,

Hi Alex,

 

I made a simple video of what's happening with the Marketing Timeline app from Marketplace, please see at https://share.vidyard.com/watch/JfP8dVHLKVEyXDrHcyWXq2? 

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