Question

Notifications not showing when triggered by a Portal user

17:41 Jun 29, 2020

Hi All,

I've noticed something strange happening when notifications are created by a portal user and assigned to a Creatio user.

I've created a business Process, triggered when a lead is created in the Partner Portal by a Partner user. This process creates and assigns a notification to the partner manager.

When a lead is created, the partner manager gets the indication he has a new notification, however when he checks the notification section no new notifications are present.

If the partner manager then triggers a process that creates a new notification assigned to itself (ex: Create Opportunity from Lead v7.8.0), a notification is created plus the previous expected notification is also shown.

Both notifications work fine and navigate to the correct record as expected. It feels like the issue is just with showing the notification.

As anyone seen anything like it?

Thanks,

Tiago

4 comments

Grigoriy

03:38 Jun 30, 2020

How do you add a notification? Give the code or іschema process?

Tiago Carvalho

14:35 Jun 30, 2020

Hi Grigoriy,

I created the following business process.

This process is triggered by a Portal user and creates a notification (step: Notify Partner Owner) assigned to the the partner owner, an internal user.

I've copied the Step: notify Partner Owner from Business Process: Create Opportunity from Lead v7.8.0 > Step: Opportunity Notification.

The Notification is created, just not shown until the Internal user triggers a process that creates a notification.

Best regards,

Tiago

Angela Reyes

12:48 Jul 01, 2020

Tiago Carvalho,

Dear Tiago,

Can you please specify if the portal user can view notifications in notification panel? Or you expecting only popup?

Best regards,

Angela

Tiago Carvalho

14:02 Jul 01, 2020

Hi Angela,

The Portal user can't view notifications in the notification panel.

However the notification is addresses to the portal user manager (a company user) who can see the notifications.

This user, see the warning that a there's a new notification.

but when opening no new notification is shown.

If this user triggers then triggers Business the Process: Create Opportunity from Lead v7.8.0. The process creates a new notification (Opportunities) and the previous hidden notifications are shown (Leads).

I hope it makes sense.

Thanks,

Tiago

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