How to change provider from existing mailbox into Creatio
Hi all,
We have into system a mailbox already created and working (ie mymail@mydomain.com) , but associated to our own mail server (internal).
Right now, we move same mailbox to Office 365.
Is possible to change the provider's mailbox into Creatio without delete and create again the same mailbox into system?
In case that only option wil be recreate mailbox, what happen with old emails linked to previous configuration, we lost it when delete/create mailbox again?
thanks!!
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Hi Ernesto,
You have two options here.
The first one is to disable the synchronization of the mailbox by switching off the trigger "Download email to Creatio" leaving this mailbox in the system.
Then, you can add your new mailbox in the system. It will be the soft transition that allows you to keep all the information on its place.
As for the second option, you can delete the old mailbox from the system and it will delete EmailMessageData only (you won't have your mails stored in the CTI panel on the right.
Emails are stored in the system as activities. The deletion of the mailbox will not delete activities.
Though, we recommend you use the first option.
Thank you.