Question

Error downloading outlook emails

I was able to send emails from bpmonline. However when trying to download emails from outlook to bpm, I get an error in the process log.. I am using 7.12 BPMOnline sales.

System.Threading.ThreadAbortException: Thread was being aborted.

   at Terrasoft.Configuration.ExchangeUtility.SyncExchangeItems(UserConnection userConnection, String senderEmailAddress, Func`1 exchangeSyncProviderFunc, String& resultMessage, Int32& localChangesCount, Int32& remoteChangesCount, String syncProcessName)

   at Terrasoft.Core.Process.LoadExchangeEmailsProcess.Synchronize()

   at Terrasoft.Core.Process.LoadExchangeEmailsProcess.LoadExchangeEmailScriptTaskExecute(ProcessExecutingContext context)

   at Terrasoft.Core.Process.ProcessFlowElement.Execute(ProcessExecutingContext context)

Need help!

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4 comments

Hello,

This error indicates that the application pool was restarted.This error will disappear with the next synchronization. 

Best regards,

Lily

Hello Lily, I haven't restarted the app pool during the email synchronization process.

I've tried to do email sync today again and see the same error in the process logs.

Hello BPM Team, Any update on this issue? Thanks in advance

Dear Deepthi,

It's hard to determine the cause of the error without the additional info about the instance you are working on and mailbox settings. Please send a request to support@bpmonline.com so that we can conduct a deeper analysis.

Best regards,

Lily

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