Problems / questions with the mobile version

Symptoms

I have problems/questions with a mobile version:

  1. If I add something (contact, account, etc.) In BPM’online this data are exported to BPM Mobile after I make synchronization (it is ok), but when I delete something in BPM’online after synchronization this data aren’t deleted from BPM’mobile,  why?
  2. In Mobile wizard I don’t have tab Dashboard but in BPM’mobile I have this tab, why?
  3. In tab Opportunity Supervisor doesn’t see Opportunities, as I remember you wrote me it is ok behavior but how can I change it? I want so that supervisor saw all Opportunities.

Solution

  1. Unfortunately, mobile app doesn’t know about deleted records in bpm’online right now. We know about this bug and have plans to fix it in one of the future releases.
  2. You can’t set up Dashboard chart in Mobile Wizard (right now) and this feature only in plans.
  3. If you want that every user saw all Opportunities, we can remove current filter for you (app gets Opportunities filtering them by column Owner) and we need a remote connection to your bpm’online site.
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