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Hi,

We are in the process of migrating to the Freedom UI and as such have access to the AI capabilities, for which I am interested to learn from other users of their experiences.

Have your users and company found the use of AI of benefit and if so, what would you say would biggest benefits you have found?

During testing, we have found a very high average token consumption (between 20,000 and 50,000) and am concerned about how much each interaction 'costs' in tokens and that will limit our usage. 

Any feedback would be appreciated.

thanks

Mark

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Hello,

Please refer to the following, below is an example of how many tokens each intent can use: 


More information about tokenization can be found here: 
1. https://learn.microsoft.com/en-us/dotnet/ai/conceptual/understanding-tokens
2. Actual visual representation of token counts from Open AI: https://platform.openai.com/tokenizer

Regarding token usage, specifically why does 1 question use so many tokens:

Creatio AI performs additional actions beyond the messages generated by the user in the chat. Let me explain with an example:   

If you ask Creatio AI to create a draft of an email, Creatio AI performs several steps: 

  1. Search for available skills.
  2. Read the skill prompt and available actions.
  3. Read data from the page.
  4. Check system settings to confirm that the message can be sent.
  5. Generate a draft message and display it in the chat (the only step visible to the user).
  6. Perform additional actions, such as opening a card, etc.  
     

Steps 1–4 are not visible in the user interface, but they also consume tokens, which explains why the token usage may appear higher than expected. 

Learn more: https://www.creatio.com/products/pricing

Best regards,
Ivan

Hi Ivan

Thanks for your reply. I have looked at the documentation and aware of this information. I was seeing if other users have experiences of your AI implementation. Real world usage is often different, and as our testing showed such different token usage, I was interested to capture this feedback.

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We found some validation errors indicating we have a package hierarchy issue on an older package that already deployed to production.  To resolve this, we need to unlock some packages and change their dependencies.  While I am able to unlock them with the following script below, I still can't change the package dependencies even when unlocked.  How can I change the package dependencies on a package that has already deployed?

DECLARE @packageName nvarchar(50); 
SET @packageName = 'Package_Name'; 
UPDATE SysPackage 
SET IsChanged = 0, 
    InstallType = 1, 
    IsLocked = 0, 
    Maintainer = 'Customer' 
WHERE Name = @packageName 
AND SysWorkspaceId IN (SELECT 
  Id 
FROM SysWorkspace 
WHERE Name = 'Default'); 
UPDATE SysSchema 
SET IsChanged = 0, 
    IsLocked = 0
FROM SysSchema 
JOIN SysPackage 
  ON SysSchema.SysPackageId = SysPackage.Id 
WHERE SysPackage.name = @packageName 		
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Hello i need to Access data directly.
https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platfor…

I am Using Select class to retrive data andI am getting error: Usage of DBExecutor.ExecuteReader is denied by application security settings.

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Please guide me.

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Hello,

Please describe your request in more detail.

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Hi,

I saw this in marketplace but could not make the business process add on work (https://marketplace.creatio.com/app/excel-reports-builder-creatio)

Is there anyone here who knows how the process element (generate excel) works?

Guidance is highly appreciated.

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In order to use an Excel report in a process, it needs to:

  1. Must be a [custom report] - not a section report or page report
  2. Have the [Available in process] option checked (this option only shows if it's a custom report type)

Ryan

In order to use an Excel report in a process, it needs to:

  1. Must be a [custom report] - not a section report or page report
  2. Have the [Available in process] option checked (this option only shows if it's a custom report type)

Ryan

Ryan Farley,

Yes that made the process element works. Thank you!
 

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