Is it possible to exclude activities of type email from the mobile list view? I have synced my mailbox in Creatio and now when I open Activities on the mobile app, I also see my emails there. Is there a way to exclude these from appearing?

Hi community,

I've connected a form with Creatio via SaveWebFormObjectDataResult service, and received a error

"{\"SaveWebFormObjectDataResult\":\"{resultMessage:\\\"Webform data preprocessing error\\\",resultCode:-1}\"}" 

Does anybody know what reasons can cause that error?

Hello,

I've sent emails in our Prod system but we are exploring new avenues and using Dev/UAT for testing. The emails aren't going out. I set it up the same way as I did when I successfully sent emails in Prod. Here are some screenshots if anyone has any ideas of potential issues. 

I am confused as to why it says "Ready to send" instead of "sent." Not sure if that is the source of the problem.

I really appreciate everyone's help!

Matt 

Dear Community,
I need help with a business process.

In an activity, the start date and departure date are populated. 

However, if the departure date is later than the start date, the departure date field should be cleared.

How should I write the formula to clear the contents of the departure date field?

Thank you in advance.

Best regards

Hi All,

I found the answer from Creatio support team, as below.

I would like to know the current information because this comment was written in 2020.

-Does Creatio have a backup policy in the form of documentation?

-How long is the data retained?

Our customer needs these of details, so if you share them with me, it would be great.

Thanks!

Sui

Olga Avis writes:

Hello Tiago, 

1. A differential backup of a cloud instance is being created automatically every day, a full back - once a week: full backup - on Saturday, differential backup - on other days. The backup also can be done per your request at a specific time. 

2. Our backup protection against catastrophic events is provided by transferring the backup to Amazon Simple Storage Service (S3). The recovery process for backups of <7 days usually takes 2-8 hours depending on a backup volume. The backup retention period is 90 days. 

3. You can install marketplace and custom packages via the system interface, but we recommend submitting a request to Creatio support team in case you would like to install custom packages as we automatically create a backup of a cloud website before the package is being installed and can promptly recover the website in case any issues occur. 

Please, let us know in case any further information is required. 

Best regards, 

Olga.