Hi everyone,

I’m trying to implement a business process that sends an email notification to the Case Assignee  whenever attachments are added to a Case.

Currently, I have designed a process that is triggered by an Object Signal on the Uploaded file object (Record Added event). It works fine, but the issue is that when a user uploads multiple attachments at once, the process sends multiple email notifications — one for each file.

Here’s what I’m trying to achieve:

• When one or more attachments are uploaded to a Case, send only one consolidated email notification (e.g., “3 attachments were added to Case #12345”).
• Ideally, the email should trigger once after all attachments are uploaded, not per file.

Has anyone implemented this before?
Is there a recommended way to handle this — for example, by grouping uploaded files or adding a delay to send one notification after all uploads are complete?

Any guidance, best practices, or sample logic would be really helpful.
Thanks

Hello,

I’ve developed a solution using the .NET Framework, and I’m now looking to migrate it to .NET Core. Could anyone guide me on the best approach or recommended steps for converting an existing .NET Framework project to .NET Core, especially when integrating it with Creatio?

Additionally, do I need to set up a local Creatio environment on Linux for development, or can I continue working on Windows?

For context, this source code will be part of an application that I plan to publish on the Creatio Marketplace.

Any insights, recommendations, or best practices would be greatly appreciated.

I want to know if there is way we can track read receipts on standard emails that we send out from Creatio?

Hi everyone,

I would like to trigger a business process whenever a new feed message (Social Message) is posted in Creatio, so that I can notify the case owner or assigned user.

Could anyone please help me identify the correct object name (schema name) for Social Message that I should use in the Business Process (Start Signal or Object Signal event)?

I checked using the SQL console with
SELECT * FROM "SocialMessage";
and found records, but I’m not sure what exact object name to reference in the process designer.

Any guidance or example would be really helpful.

Thanks,
Manisha

Hello!

As far as we know, there is an option to bind visibility/disabled properties of crt.MenuItem to some custom attribute. For example:

"rowToolbarItems": [
	{
		"type": "crt.MenuItem",
		"caption": "Some Option",
		"visible": "$SomeCustomAttribute",
		"clicked": {
			"request": "usr.SomeCustomRequestHandler",
			"params": {
				"recordId": "$AttachmentList.AttachmentListDS_Id"
			}
		}							
	}
]

But what if we need to change this attribute value dynamically according to some condition on a specific condition in each attachment, for example, show our custom menu item only for attachments, which have Description column filled.

In simple list we can you crt.HandleViewModelAttributeChangeRequest, which is called on selection change inside the list. There we can get selection state out of the list, see selected items id and perform with them any operations we like (database query, syssettings check, etc) including changing value of the custom attribute. But in the attachament list there is no request being called to do such thing.

What are the options to manage the attributes from the attachment list?