Hi,

 

Tell me, please can I create and generate RACI Diagram in Creatio?

 

Many thanks for your answer to my question 

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Oh, never thought of this, but actually would be a very interesting feature !

Damien Collot,

Many thanks for your answer to my question

Probably, such diagram can be created from Activities, where Owner is Responsible. But Reporter is not always Accountable. And Participants don't have their predefined roles.

It could be nice idea to modify Activities according RACI or RACI-V

Vladimir Sokolov,

Thank you very much for your thought and if you take the time to model the RACI Diagram and show it.

 

 

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Hi all, 



I am trying to figure out, how do we connect Creatio directly to another (webapp's/app) SQL database which is not the Creatio one, without needing to pass through an API.

 

If we keep it simple, Pipedrive, they are able to provide SQL connections through Zapier, with triggers on both sides (if a change in Pipedrive --> add a column in the other SQL db OR if column added in SQL DB, do x action in Pipedrive). https://zapier.com/apps/pipedrive/integrations/sql-server 



How do we replicate such direct (bi-directional) integration with Creatio and another sql db without the need for the other web app to expose or call an API ?



Cheers, 



Damien

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Hi Damien,

If I understood your question correctly, I recommend you look at this discussion.

As described there, the most suitable solution, in this case, is a business process.

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All the solutions ive found to find your current Creatio version/distribution require you to use a specific MSSQL SQL query that doesnt work with PostgreSQL and doesnt seem to have any easy syntax conversion, does anyone have any ideas?

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Best reply

Oliver Crowe,

Use 'Product Version'

SELECT "Name", "TextValue"  FROM public."SysSettings" 
left join public."SysSettingsValue"  on public."SysSettings"."Id" = Public."SysSettingsValue"."SysSettingsId" 
where  "Name" = 'Product version' 

 

SELECT "Name", "TextValue"  FROM public."SysSettings" 
left join public."SysSettingsValue"  on public."SysSettings"."Id" = Public."SysSettingsValue"."SysSettingsId" 
where  "Name" = 'Configuration version' 

 

keith schmitt,

How do you get it to involve the product distribution? eg Sales enterprise/Studio

Oliver Crowe,

Use 'Product Version'

SELECT "Name", "TextValue"  FROM public."SysSettings" 
left join public."SysSettingsValue"  on public."SysSettings"."Id" = Public."SysSettingsValue"."SysSettingsId" 
where  "Name" = 'Product version' 

 

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Hi community!

I am trying to add some validation in Lead section by setting business rules.

I need to make one field mandatory at two specific Lead stages for specific Customer needs.

As I am unable to group conditions I created like 5 different business rules. It seems it works only if one of them is enabled. If I have like both of them enabled then validations don't apply.

 

some examples:

 

 

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Hello,

 

this is correct, usually you cannot set more than 1 rule for a specific field.

 

The thing is that the system needs one parameter to change a fileld specified in the rule, and once there are two or more rules, the system does not understand which one to use, as the result - only one can be applied.

 

The good news is that group conditions are being developed and this feature should be enabled in the nearest verstion of the system.

 

Regards,

Gleb.

Gleb,

Thanks Gleb, did you know in what release this feature will be implemented?

Julio Falcon (Cibernética),

 

This feature was implemented in version 8.0.3, Freedom UI.

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Dear sir, madam,

 

I have been troubleshooting this for a few hours and it is very frustrating. In one process it does work, in another it doesnt.

 

Apparently I found the problem, I am not sure if this is a bug of somesorts?

 

The following script is an example from: https://academy.creatio.com/docs/8-0/user/bpm_tools/process_elements_re…

var list = new CompositeObjectList<CompositeObject>();
var item1 = new CompositeObject();
item1["Id"] = Guid.NewGuid();
item1["Name"] = "Name1";
list.Add(item1);
var item2 = new CompositeObject();
item2["Id"] = Guid.NewGuid();
item2["Name"] = "Name2";
list.Add(item2);
Set<CompositeObjectList<CompositeObject>>("CompositeObjectListParameter", list);

I get the following error message

System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
   at System.ThrowHelper.ThrowKeyNotFoundException()
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at Terrasoft.Core.Process.ProcessParameterProvider.SaveCollection(String parameterPath, ICompositeObjectList`1 items)
   at Terrasoft.Core.Process.ProcessParameterProvider.SetParameterValueInternal[TValue](String parameterPath, TValue value, Boolean setMustReadFromParameterStore)
   at Terrasoft.Core.Process.ProcessParameterProvider.UpdateParameterValue[TValue](String parameterPath, TValue value)
   at Terrasoft.Core.Process.ProcessParameterProvider.SetParameterValue[TValue](ProcessSchemaParameter parameter, Guid schemaElementUId, TValue value)
   at Terrasoft.Core.Process.ProcessModel.SetParameterValue[T](FoundParameterData result, T value)
   at Terrasoft.Core.Process.ProcessModel.TrySetValue[T](ProcessSchema processSchema, String propertyPath, T value)
   at Terrasoft.Core.Process.ProcessModel.Set[T](String propertyPath, T value)
   at Terrasoft.Core.Process.UsrProcess_0ca90bfCustom1MethodsWrapper.ScriptTask1Execute(ProcessExecutingContext context)
   at Terrasoft.Core.Process.ProcessScriptTask.InternalExecute(ProcessExecutingContext context)
   at Terrasoft.Core.Process.ProcessFlowElement.ExecuteItem(ProcessExecutingContext context)
   at Terrasoft.Core.Process.ProcessFlowElement.Execute(ProcessExecutingContext context)

It only works when inserting the Collection of Records "CompositeObjectListParameter" parameters Id and Name into a subprocess.

If you do not 'connect' a subprocess it gives the error message.

 

Why is this? Is this a bug?

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Hello,

 

This can be fixed by creating the CompositeObjectListParameter in the following manner:

Id and Name are the "Title" and the "Code" of the nested parameters + it's important to set default values. As a result the code will work properly.

Hi Oleg

I tried what you suggest but it does not work.

In the subprocess arrives the initial default value configured on the parent business process not the values setted on the script task.

 

Can you help me?

 

Hi Stefano

Encountered the same issue that you described. After removing the default values in the parent process it started to work normally. Didn't see any negative effects.

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Im trying to transfer a package from one enviroment to another, but get an error saying it cant find the dependent package, when i try remove any dependencies from the package before exporting it, I get a long error, any suggestions?

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Hello,

 

Please refer to the instructions in the Academy articles below that explain the package dependencies and data binding in the system:

Bind data to a package

Package dependencies and hierarchy

Define the package dependencies

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Hi! 

We face some issues with binding a grid. After we exported the package from an environment to another, a column setups is still the same.

What is the appropriate way to make a bind for a grid?



Thank you! 

Rareș Ivan

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Hello Ivan,

I have an article here that shows how to bind the column layout to a package. 

https://customerfx.com/article/including-the-default-column-layout-for-…

Ryan

Hi, Ryan



Thank you for sending me this article. We already tried this method and it worked on some other grids, but, unfortunately, not for OpportunityPageV2OpportunityProductDetailV2.

Do you have any idea if there's any other method for binding this grid, or if could be an installation from an environment to another?



Best regards,



Rareș Ivan

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Dear Creatio,

 

I am stuck on loading screen for a while now. Existing tabs still work but opening new tabs or refreshing a tab gives me a forever loading screen with Creatio 8 Atlas.

 

Yours sincerely,

 

Pascal

 

 

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Hello Pascal, 

 

If it's your on-site instance we'd suggest to try to restart the site/IIS. If it's cloud instance, please contact the support team at support@creatio.com for further investigation, additionally I'd suggest to provide the team with detailed screenshots of the error you have. 

 

Best regards,

Anastasiia

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Dear Creatio,

 

I apparently ran out of memory. The parent process gave an error, I cancelled this process and all sub processes cancelled automatically, except for about 20 processes. Status is Running, unable to cancel since the parent needs to be cancelled first, but the parent has already been cancelled.

 

Yours sincerely,

 

Pascal

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Hello Pascal, 

 

We'd suggest to first stop the process execution and then try to delete it. 

Please let us know if the issue persists. 

 

Best regards, 

Anastasiia

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I made a post before which didnt get any replies than to contact Creatio support which doesnt provide support for this, any help would be appreciated

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