hello colleagues

 

On Creatio 7.17.2 (Cloud, updated by Creatio) I cannot upload Excel Templates.

 

I also delete extensions .jar, and .apk regarding what publish some time ago @Ryan Farley on https://customerfx.com/article/failure-to-upload-template-for-excel-rep…

 

But on a new site (demo) on v 7.17.1 without to modify nothing regarding extensions I can upload without any problem. I report this to Creatio Support, but they ask me to publish the problem here.

 

Thanks in advance

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11 comments

 

Hello Julio,

 

Thank you for the detailed video. I saved the link and removed it from the post.

 

I was able to reproduce the issue and forwarded it to the relevant team for further analysis.

Ivan Leontiev,

Thanks Ivan

Hi

I have the same problem. Did you find the solution ?

Thanks

Hi Tiffany,

 

The team is still investigating this issue. I will let you know as soon as we have more information.

Ivan Leontiev,

Thanks Ivan

Any news about this case? I have the same problem

Hello Julio, Tiffany and Daniel,

 

The team fixed this issue. Install the updated package from Creatio Marketplace to resolve it on your end.

Hi Ivan Leontiev,

 

When I install the updated package are giving me the following mistakes that I don't understand.

Any idea how to solve it?

2021-04-21 18:30:27,256 Errors and (or) warnings occurred while compiling configuration dll
2021-04-21 18:30:27,271 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(110,54) error CS0433: The type 'ExcelPackage' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'
2021-04-21 18:30:27,271 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(273,31) error CS0433: The type 'ExcelWorksheet' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'
2021-04-21 18:30:27,271 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(110,11) error CS0433: The type 'ExcelWorksheet' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'
2021-04-21 18:30:27,271 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(84,49) error CS0433: The type 'ExcelPackage' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'
2021-04-21 18:30:27,271 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(84,11) error CS0433: The type 'ExcelWorksheet' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'
2021-04-21 18:30:27,271 C:\Program Files\dotnet\sdk\3.1.301\Microsoft.Common.CurrentVersion.targets(2081,5) warning MSB3243: No way to resolve conflict between "EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1" and "EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1". Choosing "EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1" arbitrarily.
2021-04-21 18:30:35,410 When application installed, an error(s) occured

 

Hi Daniel,

 

This means you have another package with the EPPlus library. Creatio does not allow you to install the same library twice.

Any idea in how to delete the ERPlus library?

Hi Daniel,

 

Unfortunately, the responsible team cannot remove the EPPlus library from the app package. Would you consider removing the library from the other package installed on your site?

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Hello colleagues,

 

I need to generate a FastReport Template, attach to accounts files and after this send it using, also from Marketplace "Send email with attachments"

 

How can I orchestrate the process to could send this email with the report attached?

 

Some suggestions

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2 comments

Hello Julio,

 

Please check this Marketplace add-on. I believe it can cover your business need.

 

Best regards,

Bogdan S.

Thanks @Bodgan,

 

It doesn't help, because just work with MS Word reports, they have not considered to include FastReport on their implementation

 

Because of this I need to understand how to configure both applications mentioned above to solve the problem I need to implement

 

Best regards

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Hello collegues,

 

I saw the process have an script to generate a MSWord Printable, I need to get one to generate a FastReport printable, somebody can help?

 

The code in this case to MSWord printable is 

var reportService = new Terrasoft.Configuration.ReportService.ReportService();
Terrasoft.Configuration.ReportService.ReportData report = reportService.GenerateMSWordReport(
    (PrintableId.ToString()), ObjectId.ToString(), ConvertToPdf);
var entity = UserConnection.EntitySchemaManager.GetInstanceByName("labQuoteFile");
var fileEntity = entity.CreateEntity(UserConnection);
fileEntity.SetDefColumnValues();
fileEntity.SetColumnValue("labQuoteId", QuoteId);
fileEntity.SetColumnValue("TypeId", AttachmentType);
fileEntity.SetColumnValue("Name", FileName);
fileEntity.SetColumnValue("Data", report.Data);
fileEntity.Save();
return true;

Thanks in advance

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1 comments

Hello Julio,

 

I've noticed that you've already found the solution to this question in terms of this community post. Please specify if additional help is needed in this thread.

 

Thank you!

 

Best regards,

Oscar

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Hi! I've developed an application for Creatio, and now I want to publish it on the marketplace. However, it did not pass verification. 

The problem is that it didn't install on a system using MS SQL, although I haven't used anything DB-specific. Maybe you encountered such errors from the logs?

Do you know how to restart the verification process?

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1 comments

Dear Pavel,



We know that your package has already published. In case you will have questions regarding the publication of packages please feel free to contact our Marketplace team: marketplace@creatio.com



Best regards,

Bogdan Sukhovoi

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I recently started using Creatio Zapier integration and loved how it syncs contact information with my Google Contacts. Saves a lot of my time.

 

However, on a regular basis multiple times a day, Zapier sends me the following error:

Error Message: bpm'online (1.0.0): The app did not respond in-time. It may or may not have completed successfully.

 

Because of this regularly repeated error, Zapier has now turned off my integration.

Your Zap titled "Google to Creatio contact" has been turned off because we're getting repeated errors nearly every time we try to run it.

 

Who can from Devlabs help resolve this issue?

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5 comments

Hello Ammar,

 

Please make a screenshot with the zap settings so that we can reproduce the issue. Make sure to edit your confidential information out.

 

We also need to know if the error appears at any time or during non-business hours only.

Alexander Demidov,

 

https://prnt.sc/xahfmf - Google Contacts trigger

https://prnt.sc/xahjn3 - Creatio Action Event: create contact

https://prnt.sc/xahmp4 - Data from Google fetched

https://prnt.sc/xahon9 - Error Description

http://prnt.sc/xahq43 - after so many errors, Zapier halted the zap

 

The error happens at any time.

Hello Ammar,

 

Sorry for the inconvenience caused. We have reproduced the issue and submitted it to the responsible team.

 

Currently, we are waiting for them to dissect the issue. After we get the results, we will come back with further instructions for the next step.

Hello Luis,

 

Seems like your error occurs for another reason.

Please make a screenshot with your zap settings so that we could analyze it further.

 

thank you!

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Hello colleagues

 

We install https://marketplace.creatio.com/template/marketing-record-types-timeline today and after it get NOTHING on Timeline tab, please see at https://prnt.sc/vojm67

 

I uninstall the package and continue having no Timeline content, please your help. I also close the session, clear cache, but nothing, no Timeline ☹

 

How can I restore my Timeline content?

 

Thanks in advance

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4 comments

Hi Julio,

I've not used that marketplace add-on, so only guessing, but since the UI isn't even loading on the timeline tab, I would assume there is an error occurring in the client-side code. If you open the browser dev tools is there an error that shows in the console or on the network tab? If so, that might help track down the issue.

Ryan

Ryan Farley,

Thanks Ryan, yes it give an error. Also, I reported to Creatio support, because at this time I uninstall the add-on and continue having no Timeline. Here is the error I get on console

performanceLogger.js:346 GET https://nodos-cl.creatio.com/0/Nui/Terrasoft/EsqTimelineDataProvider.js?_dc=1606251564623 404
XMLHttpRequest.send @ performanceLogger.js:346
(anonymous) @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
O.i.<computed> @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
loadScriptFile @ all-combined.js:6
require @ all-combined.js:6
syncRequire @ all-combined.js:6
(anonymous) @ all-combined.js:6
instantiate @ all-combined.js:6
(anonymous) @ all-combined.js:6
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49
Terrasoft.each @ all-combined.js:36
_initDataProviders @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49
init @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49
initDataStorage @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
e @ all-combined.js:41
(anonymous) @ all-combined.js:41
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
requirejs @ require.js:1803
Terrasoft.require @ all-combined.js:41
requireDataProviders @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
e @ all-combined.js:41
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
e @ all-combined.js:41
callback @ all-combined.js:6
initialize @ _bundle_6.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:38
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
e @ all-combined.js:41
callback @ all-combined.js:6
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
(anonymous) @ all-combined.js:41
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
requirejs @ require.js:1803
Terrasoft.require @ all-combined.js:41
initTimelineFiltersProfile @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
e @ all-combined.js:41
Terrasoft.chain @ all-combined.js:41
(anonymous) @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
callback @ all-combined.js:6
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
e @ all-combined.js:41
callback @ all-combined.js:6
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
querySysSettings @ all-combined.js:41
initGoogleTagManager @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
e @ all-combined.js:41
callback @ all-combined.js:6
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
callback @ all-combined.js:6
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
(anonymous) @ all-combined.js:41
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
requirejs @ require.js:1803
Terrasoft.require @ all-combined.js:41
requireProfile @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
initializeProfile @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
e @ all-combined.js:41
Terrasoft.chain @ all-combined.js:41
init @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
callParent @ all-combined.js:6
init @ _bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:28
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:28
tryReturnCache @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:33
(anonymous) @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:33
(anonymous) @ all-combined.js:41
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
requirejs @ require.js:1803
Terrasoft.require @ all-combined.js:41
getSchema @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:33
build @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:33
generateSchemaStructure @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:28
init @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:28
fn @ core-base.js:110
safeExecute @ core-base.js:904
initModule @ core-base.js:107
_processModule @ core-base.js:210
(anonymous) @ core-base.js:305
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
createModuleInstance @ core-base.js:304
(anonymous) @ core-base.js:411
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
(anonymous) @ core-base.js:409
execCb @ require.js:1702
check @ require.js:883
enable @ require.js:1176
init @ require.js:788
(anonymous) @ require.js:1466
setTimeout (async)
req.nextTick @ require.js:1821
localRequire @ require.js:1455
loadModule @ core-base.js:408
injectedSandbox.loadModule @ core-base.js:682
loadModule @ _bundle_0.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:41
callModelMethod @ all-combined.js:41
(anonymous) @ all-combined.js:41
fire @ all-combined.js:6
continueFireEvent @ all-combined.js:6
fireEventArgs @ all-combined.js:6
fireEvent @ all-combined.js:6
onOwnerCtAfterRenderOrAfterRerender @ all-combined.js:41
fire @ all-combined.js:6
continueFireEvent @ all-combined.js:6
fireEventArgs @ all-combined.js:6
fireEvent @ all-combined.js:6
onOwnerCtAfterRenderOrAfterRerender @ all-combined.js:41
fire @ all-combined.js:6
continueFireEvent @ all-combined.js:6
fireEventArgs @ all-combined.js:6
fireEvent @ all-combined.js:6
render @ all-combined.js:41
setVisible @ all-combined.js:41
setControlPropertyValue @ all-combined.js:41
c @ all-combined.js:41
T @ all-combined.js:21
g @ all-combined.js:21
h @ all-combined.js:21
c.trigger @ all-combined.js:21
set @ all-combined.js:21
set @ all-combined.js:41
callParent @ all-combined.js:6
set @ all-combined.js:41
activeTabChange @ _bundle_7.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:5
callParent @ all-combined.js:6
activeTabChange @ _bundle_7.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:5
callParent @ all-combined.js:6
activeTabChange @ _bundle_5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:35
callModelMethod @ all-combined.js:41
(anonymous) @ all-combined.js:41
fire @ all-combined.js:6
continueFireEvent @ all-combined.js:6
fireEventArgs @ all-combined.js:6
fireEvent @ all-combined.js:6
setActiveTab @ all-combined.js:41
onTabClick @ all-combined.js:41
eval @ VM9367:7
k @ all-combined.js:6
value @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
value @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
value @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
p @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
h @ polyfills-es5.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:1
Show 53 more frames
VM4677:3 Uncaught TypeError: c is not a constructor
    at eval (eval at getInstantiator (all-combined.js:6), <anonymous>:3:8)
    at Object.instantiate (all-combined.js:6)
    at Object.create (all-combined.js:6)
    at i.<anonymous> (_bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49)
    at Object.Terrasoft.each (all-combined.js:36)
    at i._initDataProviders (_bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49)
    at init (_bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:49)
    at initDataStorage (_bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45)
    at i.<anonymous> (_bundle_10.js?hash=bdb8b91ac2da4b9591ee94e2f0737aef:45)
    at e (all-combined.js:41)

 

Hi Julio,

Did you tweak any other settings in Timeline (such as adding info about other Creatio objects)? Or did any errors occur when compiling Creatio?



I have reproduced your case, but Timeline has been successfully restored after uninstalling the package. That's why we need more information to investigate this error.



I have forwarded your initial issue with Timeline to the responsible team.



Sorry for the inconvenience. 

Alexander Demidov,

Hi Alex,

 

I made a simple video of what's happening with the Marketing Timeline app from Marketplace, please see at https://share.vidyard.com/watch/JfP8dVHLKVEyXDrHcyWXq2? 

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Is there a way to figure out if a particular plugin supports .Net core on the marketplace? I have a use-case where I am leveraging Creatio's .Net core platform capabilities and installing it on-premise on a Linux box and want to ensure that I make the right choice of plugin from the marketplace.

 

It would be great if the marketplace team could introduce an indicator against each plugin on the marketplace to let the community know if support is offered for .Net Core or not.

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2 comments

Dear Amanthena, 



Thank you for your question. 

We have registered a request to add some "markers" for each marketplace application which will show Creatio configurations this application is compatible with. 



Kind regards,

Roman 



 

Roman Brown,

Thank you Roman!

Show all comments

Hello colleagues,

 

View settings I have configured do not operate correctly when not activated directly from an unfiltered view. If I change between folders, the configured view formats are not presented as configured, also when I close my session and connect again, the last view is also not presented correctly, please watch video on https://share.vidyard.com/watch/6c5HKQyNyzNDSZkSwMWdub?

 

Please, your help

 

Thanks in advance

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11 comments

Hi Julio,



We have successfully reproduced the issue that you encountered and reported it to the responsible team. We are waiting for the team’s feedback and will notify you of any updates.



Thank you!

Alexander Demidov,

Thanks Alexander :-)

Alexander Demidov,

Good morning Alexander, did you know if there some news about this issue? We're on a POC to a bigger University and it's very important to us this functionality.

Hello Julio,

 

We have received the feedback. Unfortunately, there is no way the responsible team can develop these features in the add-on. However, they made the add-on available for shared development - https://github.com/Creatio-labs/advanced-list-setup.

Hope this helps, 

 

Have a good forthcoming weekend!

Svetlana Kobizka,

Hello, we are not asking to develop new features, just the provided ones, to work, or retire the app from Marketplace, I understand somebody certify them to works

Hi Julio,



We will ask the responsible team if they have any updates on the issues mentioned above. We will also relay your request to the Marketplace team to check the functionality of the add-on.

 

Hopefully, this helps.

 

Thank you!

Alexander Demidov,

Thanks Alexander

Alexander Demidov,

Hello, have any news about this issue?, please help!

Hello Julio,



The responsible team is currently unable to fix the issues mentioned above. The marketplace team has removed this add-on from Marketplace.

Alexander Demidov,

Hi Alexander, yes I saw it was removed :-( I'm sad, it's a good a necessary tool, just to correct the fails. Did you know if they consider to improve it? or be part of the producto core? 

Hi Julio,



Currently, the responsible team is committed to other tasks and is unable to extend the same level of commitment to improving the add-on. That said, we have relayed your request for this functionality to the product core team.

 

Have a good day!

Show all comments

Hello Creatio lovers :-)

 

I have defined to test two products with their price in different currencies (USD and CLP, represented in Chile as (USD as USD and CLP as $)

 

When I did an Opportunity, using products with prices in the defined currencies "Detail summaries for Creatio add-on" sums USD with CLP totals as the same rate,  how can I solve it?

 

Please see at http://prntscr.com/sl6l5m

 

Have I way to solve this?, "Detail summaries" offers just Total/Sum, see at http://prntscr.com/sl6ms2 and have not what in Marketplace offers, selecting base currency, for example, how can I activate this? Please see at https://marketplace.creatio.com/sites/marketplace/files/maketplace/sc2_detail_sum.png

 

Also, Creatio calculates wrong the Opportunity Total, how can we correct this? Please see at http://prntscr.com/sl6umo

 

Thanks in advance

 

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3 comments

Hello Julio,

 

you need to customize a multi-currency field for the Total column in the 'Opportunity product' detail. A multi-currency field will allow you to use detail summaries in a similar way as for Orders.

 

Hello Irina, thanks, but I have no a "multi-currency field" on my opportunity detail, could you, please, explain me with more details as we can solve this?

Hello Julio,



To set up the multi-currency field, use the following Development Guide instruction: https://academy.creatio.com/documents/technic-sdk/7-16/how-add-multi-currency-field

Hope it helps.

Have a good forthcoming weekend!

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Good day Community,

 

Does Creatio offer an integration with SharePoint? The requirement is to store documents in SharePoint and linking them to CRM.

 

Thanks

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1 comments

Dear Kavian, 

Unfortunately currently we do not have direct integration with Sharepoint software.

I can recommend you to develop the integration via API (academy link) or to use one of the available solutions in our marketplace, for example PandaDoc Document Management for bpm’online.

Also we have registered a query for our R&D team to develop such an integration.

Best regards,

Dennis 

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