I've succesfully installed Creatio on my computer. I was able to login as a supervisor and everything worked correctly. But some days later the application doesn't respond after logging in - only Creatio logo.
The browser console says:
all-combined.js:41 WebSocketMaintenance: WebSocket connection ping scheduled for every [30] sec
jQuery-3.5.1.js:5 JQMIGRATE: Migrate is installed, version 1.4.1
0/:289 Creatio Debug mode is OFF. To switch ON use following code
(анонимная) @ 0/:289
0/:290 Terrasoft.SysSettings.postPersonalSysSettingsValue("IsDebug", true)
all-combined.js:41 WebSocket-connection opened for url:ws://localhost:82/0/Nui/ViewModule.aspx.ashx
DataService/json/SyncReply/QueryProfile:1 Failed to load resource: the server responded with a status of 404 (Not Found)
DataService/json/SyncReply/QueryProfile:1 Failed to load resource: the server responded with a status of 404 (Not Found)
require.js:143 Uncaught Object
require.js:143 Uncaught Object
core-base.js:710 user: Supervisor/7f3b869f-34f3-4f20-ab4d-7480a5fdf647
file: http://localhost:82/core/057665f97324038f6c7c326b6734de6b/requirejs/req…
line: 143
column: 9
message: Uncaught [object Object]
date: Sun Sep 21 2025 15:49:50 GMT+0300 (Москва, стандартное время)
stack: undefined
writeErrorMessage @ core-base.js:710
core-base.js:710 user: Supervisor/7f3b869f-34f3-4f20-ab4d-7480a5fdf647
file: http://localhost:82/core/057665f97324038f6c7c326b6734de6b/requirejs/req…
line: 143
column: 9
message: Uncaught [object Object]
date: Sun Sep 21 2025 15:49:50 GMT+0300 (Москва, стандартное время)
stack: undefined
writeErrorMessage @ core-base.js:710
DataService/json/SyncReply/PostClientLog:1 Failed to load resource: the server responded with a status of 404 (Not Found)
all-combined.js:41 Error while sending request
response status: 404 (Not Found)
request url: ../DataService/json/SyncReply/PostClientLog
method: POST
request data: {"logItems":[{"loggerName":"ClientLogger","message":"user: Supervisor/7f3b869f-34f3-4f20-ab4d-7480a5fdf647\n file: http://localhost:82/core/057665f973...
log @ all-combined.js:41
polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1 POST http://localhost:82/DataService/json/SyncReply/PostClientLog 404 (Not Found)
E @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
value @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
value @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
value @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
p @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
(анонимная) @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
(анонимная) @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
request @ all-combined.js:6
request @ all-combined.js:41
executeRequest @ all-combined.js:41
callParent @ all-combined.js:6
executeRequest @ all-combined.js:41
flushLogPackage @ all-combined.js:41
l @ all-combined.js:21
all-combined.js:41 Error while sending request
response status: 404 (Not Found)
request url: ../DataService/json/SyncReply/PostClientLog
method: POST
request data: {"logItems":[{"loggerName":"ClientLogger","message":"user: Supervisor/7f3b869f-34f3-4f20-ab4d-7480a5fdf647\n file: http://localhost:82/core/057665f973...
log @ all-combined.js:41
error @ all-combined.js:41
logResponseError @ all-combined.js:41
validateResponse @ all-combined.js:41
(анонимная) @ all-combined.js:41
callback @ all-combined.js:6
onComplete @ all-combined.js:6
onStateChange @ all-combined.js:6
(анонимная) @ all-combined.js:6
w @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
value @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
value @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
value @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
l @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
p @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
XMLHttpRequest.send
E @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
value @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
value @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
value @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
p @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
(анонимная) @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
(анонимная) @ polyfills-es5.js?hash=0ab529663174454e9405f08524efeda7:1
request @ all-combined.js:6
request @ all-combined.js:41
executeRequest @ all-combined.js:41
callParent @ all-combined.js:6
executeRequest @ all-combined.js:41
flushLogPackage @ all-combined.js:41
l @ all-combined.js:21
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 [SessionEnd]. Current = [2kkryzcw3nihn45z2vm2qwf4]. Received = [fz3c5md2j3ngmvaxtee22ijo]
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
all-combined.js:41 Server said: pong
Like
Hello,
Based on the information you shared, the application stops responding after login because the client-side requests are returning 404 Not Found errors. This usually indicates that some of the application services are not accessible. To determine the exact cause, please review the Creatio server logs during the time of login - the errors there will point to the underlying reason of the unavailability.
Additionally, make sure that the supporting services (the database and Redis) are up and running and that the application can connect to them. If either of these services is unavailable, Creatio will not be able to complete the login process, which results in the behavior you are observing.