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I was wondering what is the OOTB synchronization time of e-mails with Creatio ?
And how can I change this parameter ?
in the newer versions of a system (starting 7.17.1) where Exchange Listener is turned on, the synchronization runs in real-time (may take about 60 seconds to find a new mail).
Unfortunately, there is no option to change this setting in the current configuration.
Thanks for your answer.
For on-premise installations, should we update the Exchange listener service in addition to Creatio to benefit of this new real-time functionnality ?
please note that Exchange Listener is a separate application and it should be updated apart from Creatio.
But usually - yes, we would recommend updating the Exchange Listener along with the main application.
I have not found the link to update the Exchange Listener in the update guide :
Where could I find it in the Academy ?
any information on where to find the exchange listener update procedure in the documentation ?