What is the synchronization time of emails in the system ?

Hi community,

 

I was wondering what is the OOTB synchronization time of e-mails with Creatio ?

 

And how can I change this parameter ?

 

Many thanks,

Jonathan

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Hello Jonathan,

 

in the newer versions of a system (starting 7.17.1) where Exchange Listener is turned on, the synchronization runs in real-time (may take about 60 seconds to find a new mail).

 

Unfortunately, there is no option to change this setting in the current configuration.

 

Kind regards,

Gleb.

Gleb,

 

Thanks for your answer.

 

For on-premise installations, should we update the Exchange listener service in addition to Creatio to benefit of this new real-time functionnality ?

 

Best regards,

Jonathan

Jonathan Quendoz,

 

please note that Exchange Listener is a separate application and it should be updated apart from Creatio.

 

But usually - yes, we would recommend updating the Exchange Listener along with the main application.

 

Kind regards,

Gleb.

Gleb,

 

I have not found the link to update the Exchange Listener in the update guide :

 

https://academy.creatio.com/docs/release/update-guide/update-guide

 

Where could I find it in the Academy ?

 

Many thanks,

Jonathan

Gleb,

any information on where to find the exchange listener update procedure in the documentation ?

Damien

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