What is the synchronization time of emails in the system ?

Hello Jonathan,

in the newer versions of a system (starting 7.17.1) where Exchange Listener is turned on, the synchronization runs in real-time (may take about 60 seconds to find a new mail).

Unfortunately, there is no option to change this setting in the current configuration.

Kind regards,

Gleb.

Gleb,

Thanks for your answer.

For on-premise installations, should we update the Exchange listener service in addition to Creatio to benefit of this new real-time functionnality ?

Best regards,

Jonathan

Jonathan Quendoz,

please note that Exchange Listener is a separate application and it should be updated apart from Creatio.

But usually - yes, we would recommend updating the Exchange Listener along with the main application.

Kind regards,

Gleb.

Gleb,

I have not found the link to update the Exchange Listener in the update guide :

https://academy.creatio.com/docs/release/update-guide/update-guide

Where could I find it in the Academy ?

Many thanks,

Jonathan

Gleb,

any information on where to find the exchange listener update procedure in the documentation ?



Damien