Question

Tracking New Emails in Record Timelines

Hello,

 

I have an object that contains a timeline within each record where emails are received. I would like to know if there is a way to identify when a record contains a new email. Additionally, is it possible to create a dashboard that indicates when a specific record has received a new email?

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Hello!

Could you describe your task in a little more detail?

Regards,
Anton

For example, I have a list of repair records, and within each record, there is a timeline where I can send and receive emails. Instead of having to open each record individually to check if there is a new email, is there a way to create a dashboard that alerts me when I have a new email for different repairs?

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