Hello i put in a Timer based on Date SLA which is set to be 1 day after stage changed from Start to 1st Condition stage
Now when i change the stage to 2nd Condition Stage how do i pause the Timer? then i want to go back to 1st condition stage then the previous running timer is resumed not subtracted by the amount of time spent on 2nd Condition Stage
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Hello,
Currently, standard Timer mechanism does not support pausing or resuming based on stage transitions in a dynamic case. The built-in timer always calculates the elapsed time from the selected date/datetime field and does not automatically exclude or recalculate the time spent in other stages.
If you need the timer to pause when the record moves to another stage, and resume when it returns to the previous stage, this requires custom logic.
Such behavior is not available out of the box.
To achieve the result you described, you would typically need to implement a custom solution that includes:
- Captu
ring timestamps when entering and leaving the relevant stages.
- Calculating the time spent in the required stages using a business process or custom script.
- Storing or displaying the accumulated active time in a custom field.
This approach allows you to fully control how time is counted and ensures that time spent in other stages does not affect the SLA timer.