Is there any way to add O365 mailbox on behalf on other user as a administrator ?
Hello Community,
Since basic authentication deprecation in Exchange Online there is a OAuth 2.0 token-based authorization. Based on that we would like to add users mailboxes.
We can only add mailbox of the user logged in to O365 so after providing mailbox name (eg. abc@domain.com) Creatio redirects to Microsoft login page and after login replace mailbox name to current user name (eg. admin@domain.com).
In other words we need to login to each mailbox via Microsoft identity server to add it to Creatio.
Is there possibility for administrator to add user mailboxes to Creatio without knowing their O365 passwords?
Best regards,
Marcin
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Hi Marcin,
You are able to add shared mail boxes in version 8.0.4.
Within 365 you need to add mailbox permissions for the user with which you wish to authenticate with. Then, when you add the mailbox to Creatio, you use that same user to authenticate each mailbox.
Hope that helps!
Harry
Overt Agency
Hi Marcin,
You are able to add shared mail boxes in version 8.0.4.
Within 365 you need to add mailbox permissions for the user with which you wish to authenticate with. Then, when you add the mailbox to Creatio, you use that same user to authenticate each mailbox.
Hope that helps!
Harry
Overt Agency
Hi Harry,
It's working.
Thank You for help.
Best regards,
Marcin
Hello Marcin,
Indeed, as of now the system administrator can't see or manage the mailboxes of other users by default.
But you can use shared mailboxes functionality as a workaround.
Harry, thank you for your help!
We have also registered a corresponding query for our responsible R&D team to consider implementing the described functionality in the upcoming releases.
Best regards,
Anastasiia