Hello Community,
Has anyone here implemented or knows how to send a chat reply via a business process in Creatio?
We have a use case where, during an ongoing chat session with a customer, an agent triggers a business process. Within that process, we need to automatically send a chat message back to the customer.
Currently, we’re able to send WhatsApp messages using a Script Task and API call, However, messages sent this way are not automatically tracked in the Creatio chats object.
Is there a way to send a message via a Script Task using out-of-the-box (OOTB) functionality in Creatio, so that the message is automatically tracked and populated in the chats object?
Any guidance or examples would be greatly appreciated.
Thanks!
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