Hi Everyone,
We are experiencing an issue with the Send Test Email functionality in Bulk Email.
When we click Send Test Email, the test email is not delivered immediately. In our testing, it is taking almost 24 hours to arrive. We have also noticed that when the email is finally received, it is being routed to Quarantine instead of the inbox.
We have tested this with multiple bulk emails and observed the same behavior.
Has anyone else experienced delayed test email delivery or quarantine issues? If so, were there any settings or configurations that helped resolve it?
Any guidance would be appreciated.
Thank you!
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Hi Tanu,
Thank you for your message and for detailing the issue with delayed test emails and quarantine routing in Bulk Email.
Please perform the following verification steps:
1. Check sender domain authentication (SPF, DKIM, DMARC configuration) to ensure your sending domain is properly verified. In Creatio, review your email service provider settings and domain verification status under the “Bulk Email” section and your ESP dashboard.
2. Review the email service provider status for any ongoing outages or queue delays (e.g., Elastic Email dashboard). Temporary instability with your ESP can cause delayed deliveries.
3. If your sender IP is new or recently changed, delayed delivery and quarantine are common until reputation improves.
4. Check whether recent changes were made to your email configuration or sender profiles.
5. If you are using a cloud site (ending with .creatio.com), we can check logs and delivery responses internally.
If after these steps the issue persists, please contact our support team at support@creatio.com
Have a great day!
Kind regards,
Alina