Hello,
I need guidance on how to change a caller’s status from "active" to "busy" and to verify the updated status.
Could you please provide either documentation or a small script that details the procedure for performing these actions?
If there are any specific steps or requirements involved, kindly include those as well.
Thank you,
Georges Azzam
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Hello,
Creatio does not store operator status data. Instead, this information is fetched in real-time from the telephony system during a connection and is displayed within Creatio. The platform simply shows the status but does not retain or manage it directly.
You can find out more about telephony at the following link:
https://academy.creatio.com/docs/8.x/no-code-customization/category/pho…