Dear mates,
I build a process for new calls but it did not launch when a new call is add into the database:
It looks like my problem:
https://community.creatio.com/questions/open-call-page-after-call
#SR-0898365
Thank you,
Nicolas
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Hello,
I've created the process with similar signal. It works fine and the process is launched:
Most likely your created call doesn't satisfy your signal conditions. Try to disable the filter and see if the process launches or make sure the call record satisfies it.
Regards,
Dean
Hello Dean,
I did.
In my "Appel sortant: enregistrer les données du Lead dans l'appel" process:
I just let the outgoing filter.
The record is well add to the object:
But the process has not been launched:
An idea ?
Thank you Dean,
Nicolas
Hi Nicolas,
The settings seem to be fine and the process should have launched the process. What I suggest is to try is to disable the background execution in the signal settings. If this cannot help - try to re-add the signal completely. If still no success - it is necessary to investigate the trigger on the database level. In this case it is better to approach the support team. I'm afraid it might necessary to have a closer look to the website, rather than trying to guess the possible solution.
Regards,
Dean