Question

If user will Resolve or Close the parent case record, what will happened to the Child Case record

Hi Community,

 

In case there is a way you can specify the Parent Case. Question if user will Resolve or Close the parent case record, what will happened to the Child Case record?

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Dear Fulgen, 

In case if the parent case is resolved or closed nothing will happen with subordinate case in case if you don't have any additional logic which would trigger on this event. 

These cases are separate cases and connection between Child and Parent cases were added for history and convenient usage purposes. 

Kind regards, 
Roman

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