Hi,
I started a campaign with one audience, then stopped the campaign and added a different audience before starting it again.
However, in both the Campaign and Bulk Email audience tabs, I can still see the previous audience members along with the new audience.
Is this the expected behavior? If not, how can I remove the previous audience members so that only the current audience is included?
Thank you
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Hello Tanu,
Yes, the behavior you described is expected in Creatio campaigns. When a campaign is stopped and restarted after changing the audience, both the previous and new audience members will be shown in the Audience tab and will participate unless specifically removed.
To remove previous audience members:
- Go to the Audience tab of your campaign or bulk email.
- Select the participants you wish to remove.
- Use the "Delete selected records" option to remove only the chosen participants.
- If you need to remove all previous contacts, use the "Remove audience" function before adding your new audience.
Important note: Removing individual contacts from the Bulk Email audience is only possible in the Classic UI—not in Freedom UI—if those contacts were added individually.
Kind regards,
Alina