Feeds not active? Permissions or authorizations needed?

My team is trying to use the Feed feature on various objects, but the messages do not appear in the users' Feed notification tab.  Even when a user is mentioned in the feed the message does not appear in the tab.

 

The message can be forced to appear when the receiving user replies to the feed message in the original source object.  Of course, that doesn't help anyone since the user would have to know about the message in order to go find it and read it...!

 

What do we need to activate in order to have properly functioning feeds?

Like 0

Like

6 comments

Hello John,

the Feed notifications should be created automatically if the settings are correct.
You can find more information here:
https://academy.creatio.com/docs/user/platform_basics/communications/no…

As for now, it is difficult to say where the issue may occur.
We would recommend you create a case for our Support team in order to conduct investigation and provide you with a solution at the nearest time.

Regards,
Gleb.

John,

 

you can also check your system setting NotifyOfNewSocialMessages - it should be turned on in order to receive notifications.

 

Regards,
Gleb.

Gleb,

Where is that parameter in my Team Sales 8.0.1.1990 settings?  I cannot find it in the "System settings". 

Gleb writes:

Hello John,

the Feed notifications should be created automatically if the settings are correct.
You can find more information here:
https://academy.creatio.com/docs/user/platform_basics/communications/no…

As for now, it is difficult to say where the issue may occur.
We would recommend you create a case for our Support team in order to conduct investigation and provide you with a solution at the nearest time.

Regards,
Gleb.

We are doing as the instructions say, but the messages do not appear in our feeds. 

John,

 

it seems like this feature was disabled for your version.

As for now, you can check basic Business processes ESN notification and Notify of new social messages - they both should be active.

 

Regards,

Gleb.

Gleb,

Both processes are active.

Why was the feature disabled??  How do we enable it?  What is our "version"?

Show all comments