Error while binding column set up of a custom detail using Data binding tool

Dear Creatio Team, could you please update us on this on priority pls!

I have the same issue, unfortunately

Dear DhariniS,

Could you please specify the Creatio product, the version, and the add-on installation date to reproduce the issue.

Thank you!

Svetlana Kobizka,

Details below,

Creatio Product and version - 7.16.3.1473_CustomerCenter_Softkey_MSSQL_ENU

Add-on installation details -

Data binding tool for Creatio - Dev Labs 

Install date - 10/16/2020

Dear DhariniS,

The add-on enables binding the list setup saved for all users, and not for specific ones. You might have added a new detail, saved the list setup for a specific user, and tried to bind this column setup.

To resolve the issue, save a list setup for all users and bind it again.

This message is a system one, that is why we cannot make it more informative. We have added the corresponding info on the "Installation and setup" tab on the add-on page.

Hope this helps.

Svetlana Kobizka,

This binding is done as Supervisor user and not for any specific user. When I tried to bind the OOTB details' column setup from Supervisor like "History", "Calls" etc, I am still getting the same error. Ideally the column set up for OOTB detail should get bound.

Hi DhariniS,

You can save the column setup for all users by pressing the 'Save for all users' button (see the picture below):

Note that your account itself does not have any influence on the parameters of saving the column setup (whether it will apply to the current user/or to all users).

Thank you.

Svetlana Kobizka,

When we install the creatio package in client environment, we want to have this column setup bound and transferred along with the package. How do we achieve this?

current scenario is: As the binding tool throws error, we are not able to take the columns set up along with the package.

Hi DhariniS,

To achieve your goal, perform the following steps :

1. Open the 'Columns setup' option of the required detail -> set up the list of columns -> save the changes by clicking 'Save for all users';

2. Save the list setup using the 'Data binding tool' add-on.

Hope this helps.

Svetlana Kobizka,

Thank you! It worked as expected.