Question

Email used to send reminders

HI,

Currently I have my Creatio set up to use an individual's person mailbox for sending system emails e.g. the Mailbox for sending email with information on approval. This causes issues, as this persons mailbox gets filled up with sent items which are not appropriate.

 

We use Office 365 for mail and therefore I wanted to set up a distribution group mailbox (no license consumption) for no-reply@ or creatio.notification@ and use this, but when trying to add the mailbox to Creatio, I need a valid password, for which this account does not have. I obviously can use the Group Delegation feature to allow a Send As account, but again am unsure how I can configure this in Creatio.

 

Any help is appreciated.

 

thanks

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3 comments

Dear Mark,

 

For now, distribution group mailboxes are not supported on our platform. I will ask our developers to take into consideration your post and add this functionality in future releases. 

 

Best regards,

Angela

Angela Reyes,

Hi Angela

 

Firstly, thank you for your reply.

 

Are you able to provide guidance on the method to utilise an O365 non-user account as the email account used to send such notification mails? It is really annoying for a user to see so many 'system' mails in their Sent items, when this is something a service account should be configured to use. 

 

Obviously I would rather not pay for an O365 license just for this function.

Mark Roberts,

For now, we can only suggest using a shared mailbox for such emails or use an additional mailbox. 

 

Best regards,

Angela

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