Hi All,
We are trying to capture clicks that happen on the phone number record on the contact form page. As phone number is clickable and it takes to the phone application, we want to store the information in a custom object about user that clicks on the phone number and also timestamp of the click, record page identifier i.e. contact record on which the phone number is present. What would be the best way to accomplish this?
Thanks
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Hi Puneet Mehta,
Unfortunately, you cannot capture phone link click events from the UI using low-code/no-code tools, as this is handled at core level by the CTI provider. However, you can modify your CTI provider's makeCall function at your own risk to track information such as callerId, calledId, etc.
I hope this helps.