can't add fields in case on mobile



I am working on adding new fields in the cases section on mobile application to be visible for a portal user when submitting a case. I have added the fields in page setup via mobile application wizard as shown bellow:

but I still can't see those fields on mobile as a portal user:


Is there a way to accomplish this?




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Hello Mariam,


you can try to clear the cache and synchronize the Mobile app once again after you have created the Case page.


Also, you can refer to the articles on the Academy to find the solution:……


if this won't help, we recommend you create a support case based on the problem so our Support team will be able to work on the issue.




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