Hi Everyone,
We have a usecase where we have to apply the timer on a list to show how much time is left for resolution and it should be coloured dynamically.(i.e green when expected time is not reached and red when expected response time is exceeded)
Do anyone have any idea on how to achieve it?
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Hello!
You can definitely display the resolution time in the list, but unfortunately, applying dynamic coloring directly on the list records is not possible in the current version. However, we have registered the idea for consideration and possible future implementation by our R&D team.
As an alternative, you can consider adding the timer directly in the case record itself in Freedom UI list pages:
You can implement the timer feature within the individual case record:
Thank you!