Can anyone tell how we can get Queue section or the agent desktop section

Hello,

You should have this section displayed in your Service product. Since the Queues section is only available in Service. However, if you do not see it in Workplace Service, you can add it via the Workplace setup section.

Best regards,
Malika

Hi Malika,

Thanks for your response , I don't see the workplace service in my instance . Could you please tell how to add the Workplace service
Note : Instance is on premise

Best Regards,|
Krishna

Talla bhadra krishna rao,

What is your installation package and site version?

Hi Malika,
 

Name of the Installation package:

8.1.1.3635_SalesEnterprise_Marketing_ServiceEnterprisesoftkey_PostgreSQL_ENU
 

Site Version: 8.1.1.3635
 

Regards,
Krishna