Scheduled campaign marked all contacts as “Goal Reached” after updating email template before send time
We had a sales email scheduled to send two weeks in advance. I pressed “Start” so it would trigger at the scheduled time, however during that two-week period I needed to update the email text.
I replaced the original email in the campaign with the updated version, but when the scheduled send time arrived, the email didn’t send to any of the audience. I later realised that when I initially pressed “Start” and scheduled the campaign, all contacts had already been pushed to “Campaign Goal Reached” — even though the scheduled send time hadn’t occurred yet.
My assumption is that the contacts remained associated with the original email version when the campaign was first started. Other sales campaigns are still scheduling and sending correctly, and contacts continue to reach the goal as expected.
I’m trying to understand the correct process for updating email content after a campaign has been scheduled and started, but before the scheduled send time is reached. Is simply replacing the email enough, or do I also need to update/reconfigure something within the campaign itself?
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Hello,
Based on the described behavior, replacing the email after the campaign was already started may not be enough for the audience that had already entered the running campaign.
When a campaign is started and the audience is already active in the campaign flow, participants may continue to use the email configuration that was assigned at the time they reached that campaign step. If the bulk email is changed while the campaign is running, the updated email is typically applied to the next run or newly processed audience, not necessarily to contacts that were already waiting in the previously configured email step.
That said, the part where all contacts were moved to “Campaign Goal Reached” before the scheduled send time should be checked separately. This may depend on the campaign diagram logic, goal conditions, or how the email element was updated.
For future changes, we recommend updating the bulk email configuration without deleting the campaign element, and then checking the campaign log/audience state to confirm contacts are still waiting at the expected step before the scheduled send time.
For further investigation, please contact our Support team at support@creatio.com and include an example campaign and affected contacts so they can review the campaign logs.