This was asked a few years ago but I am wondering with new updates if there any other solutions. https://community.creatio.com/questions/send-emails-automatically-leads
I am trying to send emails through campaigns to Leads.
When I build the campaign I have the option to send it to leads:
However, the only leads who get emails are those with existing person records in the lead, such as this:
When there is no person record no email is sent, even if there is an email listed in the lead.
This is very important to a process we are trying to implement so if anyone has a solution I'd be very grateful.
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Good day, Matt,
Thank you for contacting us.
When it comes to the way our Marketing module operates - all audience, regardless of the source, has to be connected to the Contact table in order to be able to operate. (find out more about setting up custom audience sources in this article).
The reason for this behaviour is that many internal processes, including bulk email delivery, active contact licenses and responses from the ESP are closely tied with the Contact records.
At the moment, this logic is immutable and altering it is not possible.
We have, however, registered your idea with our R&D team for consideration in the future versions of Creatio.