Hello,
I am in my UAT/Dev environment and I trying to generate leads from a landing page.
I have Lead selected in the form settings:
The URL is generated, and I am able to access it. It says "thank you for submitting it" or something to that effect.
I see a record of it in my webhooks section but no Lead is generated.
Does anyone have any trouble shooting ideas?
Thanks,
Matt
Like
Does the status of the webhook ever change from New to Done or anything else? If not, it could be that the process that handles that is disabled. Look for a process named "Create object records based on incoming webhooks" and make sure it is not disabled as a starting point.
Ryan
Also, does the webhook data contain the "EntityName": "Lead" value? (double-click the row to see the full payload)
Good day, Matt,
Seeing as your webhooks are coming in and "EntityName":"Lead" is present in the request body, the most likely scenarios are:
1. The webhook is stuck in status New and does not get processed.
This may occur if base business processes for webhook parsing get stuck / are turned off.
Please try deactivating and reactivating the two processes
"Engagement tools App: Start process to create object records based on incoming webhooks"
"Create object records based on incoming webhooks"
2. The webhook comes in, gets processed, but no Lead record is created.
This may be caused by the fact that some fields / columns marked as required on the object are not being passed in your webhook. As a result, the system fails to Insert a new record.
Please make sure that you are passing all the required fields within your form.
If afterwards you are still facing issues with webhook conversion to Lead, please reach out to us on support@creatio.com so we may examine your environment more closely.