Question
Autoresponder triggering with "Case assigned to group" template
09:37 Sep 09, 2025
I’m facing an issue where, upon ticket creation, I receive an autoresponder with the template "Case assigned to group."
After checking the database, I noticed that both the current assignee and the assignee group fields are populated.
Has anyone come across a similar issue or could help me with this?
Thanks,
Mahalaxmi.G
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1 comments
11:43 Sep 11, 2025
Hello,
There are several processes responsible for notifying the assignee and assignee group about the case: "Send email to case group", "Send email to case assignee" are the ones that are usually triggered at the case registration by "Run process: Send email to case group".
If you would like to avoid sending these notifications, you can disable the processes.
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