How to handle notifications in Creatio?

So my use case is 

  1. Whenever certain event occurs, send notification to
    1. Group of people
    2. Only the assignees of the case
  2. Some of these notification may contain extra description along with them.

Current approach

I am doing 2 different things

  1. If i need to send a notification to individual I am adding a record in the notification table. Con of doing this is I am unable to give extra information sort of description, even though I am filling the Popup title and description it is not showing up.
  2. If I need to send to a group of people I am using a business process and use a Mini Page for description. Con: Process keeps on running till someone closes the page for everyone.

Is there a better way to handle this?  

Thanks for the help!

Rishav

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1 comments

Hi!

 

Here's a potential approach to improve your current process:

  1. For Individual Notifications:
    • Instead of directly adding records to the notification table, consider using a business process that dynamically populates the notification title and description fields. This ensures that the extra information is displayed correctly.
  2. For Group Notifications:
    • To avoid the issue of the process running until someone closes the mini page, you can use a combination of a business process and a custom notification mechanism. For example:
      • Use a business process to trigger the notification.
      • Instead of relying on a mini page, send the description as part of the notification content directly to the group members.
  3. Unified Approach:
    • Create a custom notification mechanism that supports both individual and group notifications. This mechanism can include fields for title, description, and recipient type (individual or group). A business process can then handle the logic for sending notifications based on the recipient type.
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