So my use case is
- Whenever certain event occurs, send notification to
- Group of people
- Only the assignees of the case
- Some of these notification may contain extra description along with them.
Current approach
I am doing 2 different things
- If i need to send a notification to individual I am adding a record in the notification table. Con of doing this is I am unable to give extra information sort of description, even though I am filling the Popup title and description it is not showing up.
- If I need to send to a group of people I am using a business process and use a Mini Page for description. Con: Process keeps on running till someone closes the page for everyone.
Is there a better way to handle this?
Thanks for the help!
Rishav
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1 comments
20:32 Aug 21, 2025
Hi!
Here's a potential approach to improve your current process:
- For Individual Notifications:
- Instead of directly adding records to the notification table, consider using a business process that dynamically populates the notification title and description fields. This ensures that the extra information is displayed correctly.
- For Group Notifications:
- To avoid the issue of the process running until someone closes the mini page, you can use a combination of a business process and a custom notification mechanism. For example:
- Use a business process to trigger the notification.
- Instead of relying on a mini page, send the description as part of the notification content directly to the group members.
- To avoid the issue of the process running until someone closes the mini page, you can use a combination of a business process and a custom notification mechanism. For example:
- Unified Approach:
- Create a custom notification mechanism that supports both individual and group notifications. This mechanism can include fields for title, description, and recipient type (individual or group). A business process can then handle the logic for sending notifications based on the recipient type.
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