Cases Reopening Without Activity

Hi! Cases in Creatio can be automatically reopened if an incoming email containing the case number in its subject is received. This could explain why some cases are reopening without any apparent activity.

Please verify the following:
1. Check if any emails are being sent to the system with the case number in the subject line.
2. Review the email processing rules under System Designer > Email > Email processing rules to ensure no unintended configurations are causing this behavior.