Hello Community,
Has anyone here implemented or knows how to send a chat reply via a business process in Creatio?
We have a use case where, during an ongoing chat session with a customer, an agent triggers a business process. Within that process, we need to automatically send a chat message back to the customer.
Currently, we’re able to send WhatsApp messages using a Script Task and API call, However, messages sent this way are not automatically tracked in the Creatio chats object.
Is there a way to send a message via a Script Task using out-of-the-box (OOTB) functionality in Creatio, so that the message is automatically tracked and populated in the chats object?
Any guidance or examples would be greatly appreciated.
Thanks!
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Hello,
The problem is that chat messages are stored in the OmnichannelMessages table, which does not have an object in the configuration.
Unfortunately, it is impossible to implement such functionality in our application with basic tools. However, we have already registered this idea for our R&D team and passed it on for implementation in future releases.
Best regards,
Malika