Duplicate Call Records Created for Incoming Calls Redirected to Multiple Extensions

We are currently facing an issue with how incoming calls are handled within Creatio. When an incoming call is received, it is correctly routed to multiple available operator extensions simultaneously, which is expected behavior. However, the problem arises because Creatio is creating multiple call records — one for each operator to whom the call was redirected — even though only one of them actually answers the call.

We have a business process configured that is triggered upon the creation or modification of a record in the "Call" object. This process opens the customer profile page for the operator to assist in providing relevant information during the call.

The issue is that, due to multiple call records being created for the same incoming call, the business process is being triggered for all operators, not just the one who answers the call. As a result, the customer profile page is opening for all operators who received the call notification, which leads to confusion and unnecessary disruption.

Expected Behavior:
Only one call record should be created — specifically for the operator who actually answers the call. Consequently, the customer profile page should open only for that operator, not for everyone whose extension the call was redirected to.

Request:
We would appreciate your guidance or support in resolving this issue, either by adjusting the way call records are created or by providing a method to identify and limit the process execution to only the operator who answers the call.