Question

How to delete emails with business process that are currently used in another business process

Hi all,

 

I have some business processes, that serve the purpose of sending pre-configured emails manually to my contacts. However, the users are allowed to choose not to send the email - this way, the business process is not completed, it stays running.

 

My issue is that I have a GDPR deletion business process, that should delete every email connected to an affected contact. However, if the contact had at least one email that was not sent (but was left a draft), the deletion business process will be stuck, because the email to be deleted is still used in a running business process.

 

I am looking for any suggestions on how I could get around this problem.

 

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1 comments

You could use this approach in the processes to "expire" the email after a pre-defined period of time.

https://customerfx.com/article/automatically-cancelling-user-tasks-after-a-period-of-time-in-a-creatio-process/

Ryan

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