Is there a way to send a notification email to contact owners when specific contacts are participating in any of the campaign step? For example, I want to send a notification to owner when a mail sent to a contact is opened. I am trying to stick with only campaign section and campaign flow edit, using campaign elements.
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Dear Ismet,
using the campaing elements this would be not possible, you would need to use a business process for this. You can create a signal that will be triggered by the condition that you desire. After that you can create in the business process an email that will be automatically sent to the contact owner. Business process designer article: https://academy.creatio.com/docs/user/bpm_tools/business_process_setup/…
Signals article:
https://academy.creatio.com/docs/user/bpm_tools/process_elements_refere…
Business process event:
https://academy.creatio.com/docs/user/bpm_tools/business_process_setup/…
Thank you for contacting us.