If we have configured Resolution and Response time to be calculated by Service. On change of Service , Response and Resolution Time should be updated dynamically . How can this be achieved ?
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10:12 Nov 27, 2020
Hi Shailey,
Have you followed this guide?
https://academy.creatio.com/docs/user/service_tools/service_cases/calcu…
Thank you.
Regards,
Dean
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