Question
How can I make the [Resolution] field of a case page required?
Answer
The issue is that an HTML-control of a RICHTEXT type, which is the [Resolution] field, does not support business rule functionality.
Nevertheless, you can use a work-around solution. Override the save() method and verify whether the specified field is populated therein, as follows;
save: function () {
if (this.get("Solution")) {
this.callParent(arguments);
} else {
this.showInformationDialog("Populate the [Resolution] field");
}
}