Case
Why can't the process subscribe a contact to bulk email? See the process below:
Solution
For successful adding of a record to the [Bulk email subscription] object, use the following tips:
- Instead of launching BP every time and checking whether fields are populated you can simply create 2 (if you need for modifying) starting signals launching the BP if Lead is added/modified, Contact is populated and both fields are populated. It will prevent BP from launching every time and do practically nothing if fields are not populated.
- Both timer and conditional flow could be deleted if BP launches only when all required fields are populated.
- In order to check whether BP is working correctly, you need to open the Process log and check what elements are completed\what flow is executed.
- Another issue that might appear here is the lack of filter for Contact being populated. Meaning, the BP can stop on the [Read Contact] element due to the probability of Lead having no Contact selected. This can be solved by adding filter for Contact being populated.
Try testing the BP by increasing the timer time to 60 sec as there should be more time to select Contact and populate 2 fields. Then, check the process log and make sure that BP created the record.