How can I change the system so all the resolved cases are closed in 7 days?
I want all the cases that are in the 'Resolved' status to go to 'Closed' automatically when 7 days pass. Is it possible? How can I do it?
Like
Hello,
To achieve your business task you can create the following process:
It should start when the status of the case is changed to 'Resolved'. If your business model allows the users to add the cases in resolved status already, you also need to include this possibility in the signal. Thus, you'll have two signals:
1. When the case status is changed to 'Resolved'
2. When the new case is added and it is in 'Resolved' status already.
On the second place you need to set the timer element that will count the seconds until the case is closed. If you need it to be closed in 7 days, multiply 60x60x24x7. Thus, you need to put 604800 in the element settings.
The last element is 'Modify Data'. With the help of it you need to change the case from the signal. Specififcally the status should be changed to 'Closed'.
Lisa