Case
In our application, there is a website with info about different accounts (= hotel owners).
The visitor on the website can write a message on the page of an account.
This message is sent to a custom section in bpm'online.
A business process is triggered which will send 2 mails: a confirmation mail to the visitor and a mail to the primary contact of the account containing the info from the visitor.
The purpose is that the contact of the account can reply to this email directly to the visitor of the website.
I understood that the REPLY TO address of a mail sent by bpm'online is the FROM address.
So in that case we have to define the visitor's email address as the FROM address in the mail to the account.
But since the FROM address must be an email address from the system (from the domain that is defined), this is not possible.
So is there any possibility to set the REPLY TO address to a 'random' email address (meaning the email address from the user which can be a gmail, hotmail, ...)?
Solution
The best option is adding the visitor's email address to the CC of the email sent to the system user. In this case, once the user replies, the response will go to the visitor directly and the copy of the email will end up in bpm'online. This option would be appropriate only in case there is no sensitive information in the email sent to the system user, though.