Error "Terrasoft.Core.LicException: The license has expired or inactive" during synchronization

Symptoms

Bpm'online mobile bug report:

Type: Terrasoft.ServerException

Message: Request for server returned error

Additional info:

{"request":{"id":4,"headers":{"X-Terrasoft-Mobile":"true","Accept":"application/json","Content-Type":"application/json","Authorization":"Cookie","X-Requested-With":"XMLHttpRequest"},"options":{"url":"http://xxxxx.xxxxxxx.xxxxx/0/Services/ProfileService.asmx/Logout","method":"POST","jsonData":{"customData":"","doLogout":"true"},"headers":{"X-Terrasoft-Mobile":"true","Accept":"application/json","Content-Type":"application/json","Authorization":"Cookie"},"disableCaching":false,"scope":{"initialConfig":{"url":"http://xxxxx.xxxxxxx.xxxxx/0/Services/ProfileService.asmx/Logout","method":"POST","jsonData":{"customData":"","doLogout":"true"},"headers":{"X-Terrasoft-Mobile":"true","Accept":"application/json","Content-Type":"application/json","Authorization":"Cookie"},"disableCaching":false},"performanceCounterKey":"86e101ce-533b-4802-941b-56bf73c7b609"}},"async":true},"requestId":4,"status":500,"statusText":"Internal Server Error","responseText":"{\r\n  \"Code\": -1,\r\n  \"Exception\": \"Terrasoft.Core.LicException: The license has expired or inactive\\r\\n  at Terrasoft.Core.UserConnection.CheckLicense()\\r\\n  at Terrasoft.Core.UserConnection.InitializeCurrentUser(String userName, TimeZoneInfo timeZone, String clientIP, String agent, Boolean logSessionStart)\\r\\n  at Terrasoft.Core.UserConnectionFactory.CreateUserConnection(AppConnection appConnection, AuthData authData, String sessionId, String clientIP, String agent, Boolean checkPasswordExpiry)\\r\\n  at Terrasoft.Web.Common.SessionHelper.RecreateUserConnection(AuthData authData)\"\r\n}","responseXML":null,"responseBytes":null}

Cause

The user does not have an active license.

Solution

For correct authorization in the mobile application, it is necessary to distribute the license to the user.