Question
The customer experiences problems with searching Contact duplicates. Bpm'online finds duplicates, the duplicate page is opened, but when the [Save] button is clicked, nothing happens.
Answer
The problem is that the customer replaced the "Contact" object and set its "Email" field as "required". If you deselect this setting option, the duplicates will be merged without errors. If a user needs to make the "Email" field population required without impacting the base functionality, this must be done via business rules:
https://academy.bpmonline.com/documents/technic-sdk/7-13/business-rules…