Can't make process launch as soon as a bulk email recepient unsubscribes

Case

I want to trigger the process as soon as the bulk email recepient clicks "unsubscribe".

But it does not appear in process log.

Solution

You have chosen the correct object, which is 'Response in email', however, this particular object uses additional logic, that makes it impossible to use it in the business process you have described. As a a workaround for you, I suggest the following:

once we receive the 'Unsubscribe' response, bpm'online automatically disables all communication with the contact by selecting the read-only 'Do not use email' checkbox on the 'Communication channels' tab:

You can use the modification of this field as a starting signal for your business process.