Business process tasks in notifications

Case

Our business process tasks in notification centre show some tasks that are scheduled for the future.

For example, ‘call in a while’ tasks in Lead management process, as per screenshot below:

This ‘call in a while’ element is scheduled for the future, as per screenshot below:

Business process settings:

This one is the example, there are some other business tasks with a similar behavior. When I click on the business process task and change the time (even by a minute), it disappears from notifications. Are there any extra settings that would avoid any future tasks to pop up?

Solution

The notifications you see are actually running instances of business-process. The business-process was started 17 times on 29/12/2017 and 28/12/2017. Basically it stopped on this element and requires confirming (saving) the Activity in order to move forward to the next element. These fields are specifying the start and the due date for an activity:

In case you want this element to be executed in 4 months after the previous one, you can add timer and transfer 4 months in it. If you want an activity to be created now and get a reminder in 4 months, you can use the [Add data] element.

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2 comments

I have the same problem but with tasks created manually. How can i stop them to show in the notification center? 

Daniel Lira,

Please submit a case to support@bpmonline.com so we could investigate such behavior.

Best regards,

Angela

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