Business process start signal not starting when the response in email is changed to Unsubscribe.

Question

Need help with a business process start signal. 

The process that should be triggered when the response in email is changed to Unsubscribe but it is not starting:

When a bulk email is sent the response can be delivered etc. and when they unsubscribe the response is ‘Unsubscribed’. However, even when people are unsubscribing nothing is being triggered.

Answer

The triggers (modify/add record) will not start any business-process based on this table due to the way the table works. 



As for now we recommend creating a workaround. 

Once the unsubscribe response is received the contact will receive changes in the [Do not use email] field. You can simply set up starting signal to be fired once Contact receives changes to this specific field. 

Your starting signal can be tickling the "do not use email" checkbox, then reading the last response in bulk email with response=unsubscribe as exactly this response tickled the field. Then you can read the client and add a record to your detail. The last element of the business-process can uncheck the field "do not use email".