Dear Sarauzo,

Such issue can happen because of many reasons. It is not possible to determine which one in this particular case, therefore, please send us an email to support@bpmonline.com and we will be happy to help you!

Regards,

Anastasia

Anastasia Botezat,

Thanks Anastasia

Hi,

Since emails may contain personal data its access rights are set up in different way. First of all the [Email] detail is not displayed for contacts who have the “Employee” value specified in the [Type] field. For all other contacts user can see emails if he has access to the mailbox and this can be set up in mailbox settings: http://prntscr.com/o2d47j

Best regards,

Angela

Hi!

Have you checked errors in the console? They might store some additional information about this issue. 

Dear Juan,

No licenses are required for this functionality however you need to set it up first https://prnt.sc/nigqfu Here is the example - https://prnt.sc/nigsc2 Here you can see that I've added the account object and chose the Name column that will be logged for any changes. Once the object and columns are added, refresh the page, go to the record and modify it. As the result you will be able to see the changes https://prnt.sc/nigsg0 

More details are here https://academy.bpmonline.com/documents/administration/7-13/setup-log-action-change-log-section

Best regards,

Dean 

Dear Juan,

Here are server-side requirements that machine needs to have from hardware and software point of view. Also minimum client-side system requirements can be found here. 

Best regards,

Oscar

Thank you for your reply, Oscar!

It doesn't seem to be a memory issue. Bpm'online provides up to around 8 GB RAM in critical moments and 4 GB by default. Anyway, If the application consumes more than around 8 GB RAM, IIS restarts it automatically. If you need more resources, please contact your account manager and the limits will be increased. 

It seems like the issue is related to a wrong JSON format. However, since the JSON is huge you'll not be able to debug it. In this case I recommend to create your own web service according to the article by the link below. 

https://academy.bpmonline.com/documents/technic-sdk/7-13/how-create-cus…

This way in case of the exception message you'll be able to create your own logging or debug the service on a local copy of the application. 

Please be aware of the fact that during the integration process that consumes almost all available RAM users might face performance issues. 

Thank you very much for the reply; it was indeed an error of the JSON that was being called, since it contained Null fields that did not correspond.

Everything works fine for me, you need to place your code after calling the base method

Post ypu code after this.callParent(arguments);

onEntityInitialized: function() {
	this.callParent(arguments);
	//you code
},

You can also use the method initTabs, called after "onEntityInitialized" trigger

Hello.

The onEntityInitialized method should work well as it is mentioned by Grigoriy. Looking at your message, maybe you want to use the onchange method instead?

https://community.bpmonline.com/questions/onchange-event

Best regards,

Matt

Thanks Grigoriy and Matt for your answers.

I think the problem is that when you go to the page from the mini page, the initialization method work in a different manner so to work around the problem I canceled the mini page for now

It's 

this.set("Owner",result.entity.get("SalesContact"));

Dear Oren,

It is more simple to create a business process that will change owner of Lead on changing of Account in this lead record. So the process will be triggered when the record in "Leads" section is modified and modification is expected in "Account" field. After that you need to read data from this account that was set for lead record. You need primary contact value. And after that you need to use "Modify data" element that will set owner of this lead as value of primary contact taken from "Read data" element. The only minus of this method is that it will be triggered only after saving of lead record. Also you can try the way Jerome has suggested.

Best regards,

Oscar

Jerome BERGES,

Hi Jerome

Thanks for your reply but it's not working.

I checked and the result of: result.entity.get("SalesContact") returns the Id of the record as a string. 

Maybe it has to do with the value I put in the "SalesContact", in this line?:

esq.addColumn("QualifiedAccount.PrimaryContact.Id", "SalesContact");

Maybe I need diferent data type than: QualifiedAccount.PrimaryContact.Id ?

Oscar Dylan,

Thanks Oscar

A business process can easily work but I need more elegant solution on the client side.

Oren Diga,

In order for the lookup to display the object you've set, it needs to be an object that contains both a value (the ID) and a displayValue (the text Name). 

Modify your esq to retrieve both the QualifiedAccount.PrimaryContact.Id as well as the QualifiedAccount.PrimaryContact.Name. Then, set it in the lookup like this: 

this.set("Owner", {value: result.entity.get("SalesContactId"), displayValue: result.entity.get("SalesContactName")});

Ryan Farley,

It's working !!!!

Thanks a lot

Ryan Farley,

How do we set Guid.Empty value to a lookup or remove the lookup data value in a record in server-side scripting?



Say., Owner is a lookup - Filled with a value as "Creatio Account"

There is a custom logic that runs and needs to update this Owner lookup to empty. How to set a Guid.Empty to a lookup?



BR,

Bhoobalan Palanivelu.

Bhoobalan Palanivelu,

You can use the Update class:

var update = new Update(UserConnection, "Contact")
        			.Set("OwnerId", Column.Parameter(null, "Guid"))
        			.Where ("Name").IsEqual(Column.Parameter("Name2"));
    		var cnt = update.Execute();

You can send a message via sandbox from the detail to the edit page to trigger the function. On the detail, override the onSaved function and send the message. On the edit page subscribe to the message and call your Calculate function. 

On the detail page:

messages: {
    "MyMessage": {
        mode: Terrasoft.MessageMode.BROADCAST,
        direction: Terrasoft.MessageDirectionType.PUBLISH
    }
},
methods: {
    onSaved: function(response, config) {
        this.sandbox.publish("MyMessage", null, [this.sandbox.id]);
        this.callParent(arguments);
    }
}

On the edit page with the Calculate message:

messages: {
    "MyMessage": {
        mode: Terrasoft.MessageMode.BROADCAST,
        direction: Terrasoft.MessageDirectionType.SUBSCRIBE
    }
},
methods: {
    init: function() {
        this.callParent(arguments);
 
        this.sandbox.subscribe("MyMessage", function(arg) {
            this.Calculate();
        }, this, [this.sandbox.id]);
    }
}

Ryan

Ryan Farley,

Thanks a lot Ryan !

Hello Vincent,



Here is an example how to disable "Account" filed on Contact section.



Best regards,

Alex

define("ContactSectionV2", ["GridUtilitiesV2"], function(GridUtilities) {
	return {
		entitySchemaName: "Contact",
		details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,
		diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/,
		methods: {
			prepareResponseCollection: function(collection) {
				this.callParent(arguments);
				collection.each(this.removeLink, this);
			},
 
			removeLink: function(item) {
				var AccountId = item.values.Account.value;
				if(AccountId != undefined) { 
					item.customStyle = {"pointerEvents": "none"} 
				}
 
			}
		}
	};
});

Hi Alex,

Thank you for the feedback.

I slightly modified your code, since it would only be applicable for one specific user:

            prepareResponseCollectionItem: function(collection) {

                this.callParent(arguments);

                var currentUser = Terrasoft.SysValue.CURRENT_USER.value;

                if (currentUser === "ff64c809-3ff0-4d10-b096-a9c351db37cb") {

                    collection.each(this.removeLink, this);

                }

            },

            removeLink: function(item) {

                var MemberId = item.values.UsrMember.value;

                if(MemberId !== undefined) { 

                    item.customStyle = {"pointerEvents": "none"};

                }

            }

But I am getting following error in the console: http://prntscr.com/lvylzy

--> message: TypeError: n.each is not a function

Any idea what went wrong?

Kind regards,

Vincent

Vincent Tahon,

Unfortunately, it`s hard to say what exactly goes wrong. You should debug your code via devtools. At first you should check where exception is raising. Then check the value and type of "n" variable.

Basically, It seems that "each" function doesn`t exist in "n" object.



How to debug client code:

https://academy.bpmonline.com/documents/technic-sdk/7-13/client-code-de…

Best regards,

Alex